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Customer Relations Management

Policies &


Policies and procedures

keep your business on track

Policies and procedures are your holy grail of business intel. They’re like an insurance policy in ways.


Decent policy and procedure documents mean anyone should be able to walk into your business and know 100% what they are doing. They won’t be given conflicting advice, and they won’t get stuck, waste time or make silly mistakes.


They are the first point of call for any employee or contractor to find answers about any aspect of your business operations.


Creating consistent, standard ways of doing things will give you confidence that your team are all doing their jobs well and working towards the vision you set for your business.


And if you’re unable to work for any reason (or god forbid you take a holiday!), you need ‘how to’ notes that anyone can follow to keep your business growing.


But they can be hard to write! Especially when you’re so close to your business and know it inside out.


We’ll help you to:

  • Move away from keeping important knowledge in your head (or that of your team) to have it documented for future business growth

  • Ensure your team are working with consistent, standard ways of doing things and communicating this through policies and procedures

  • Keep your business growing and meeting your financial, industry and legal requirements

  • Set your terms & conditions, service agreements, recruitment processes, define employee codes of conduct or acceptable use of IT and so on

  • Create best practice strategies and train you and your staff on how to keep your policies and procedures up to date and relevant

How policies and procedures

help business owners


Engaging with Active Admin Solutions has made it easy to streamline our business Policies and Procedures, ensuring that we were able to become a dually accredited organisation.


Wayne Griffiths, Centre Manager,

Winanga-Li Aboriginal Child and Family Centre

You can trust us to write your

policies and procedures

There’s nothing better than helping a business to organise how they run. Getting to know you and your vision and making sure your team works consistently towards your goals gives us a buzz. Writing policies and procedures satisfy our organised minds, and we know every business needs ‘rule books’.   


You can rest assured that our team:

  • Are dedicated to supporting you and your business

  • Want to help your business grow and succeed

  • Are passionate about business and committed to you

  • Will always represent your business in a positive manner

Let us help you write your policies and procedures

Writing policies and procedures is what we love doing. And your business can't live without decent ones in place - honestly - you need them. Ask us why!

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